Community Guidelines

Our principles

• Honest first-hand experience is the point of this platform, including experience an agency would rather not see published.
• People are treated with respect even during strong disagreement.
• Nobody's identity, safety or private information is put at risk by taking part.
• The same rules apply to members, agency representatives and TSA staff.

What we expect

• Criticise work, decisions and outcomes — not someone's appearance, background, identity or family.
• Disclose your relationship honestly when you review or respond.
• Use the report tool for genuine policy breaches, not for content you disagree with.
• Vote a review helpful because it is useful, not because of who wrote it.

Prohibited behaviour

• Harassment, intimidation, stalking or repeated unwanted contact, on or off TSA.
• Hate speech or discrimination based on protected characteristics.
• Doxxing, or attempting to identify or expose an anonymous reviewer.
• Pressuring, threatening or offering to pay a reviewer to change, remove or post a review.
• Creating additional accounts, or coordinating a group, to influence ratings, helpful votes or reports.
• Impersonating another person, agency or TSA itself.

Consequences

Depending on severity and history, TSA may remove the content, issue a warning, restrict posting, remove an agency's ability to respond, revoke claimed or verified status, or close the account. Serious cases — threats, doxxing, coordinated fraud — can result in immediate removal without a warning first.

Enforcement decisions are recorded, explained to the affected account, and can be appealed under the Moderation Policy.