Trusted Shop Agency
Trust & Safety

Agency Claim & Verification Policy

In plain language

Listed means TSA researched and published the agency. Claimed means a representative proved they work there. Verified means TSA checked identity evidence. None of the three is a rating, a recommendation, or something you can buy.

The three statuses

  • Listed — TSA created the profile from public information. No one from the agency has confirmed anything. The agency may not even know it is here.
  • Claimed — someone verified a working email address on the agency's own domain, stated their role, and was approved by TSA. They can now maintain the profile and respond to reviews.
  • Verified — TSA additionally checked evidence about the agency's identity and operating details, such as the domain, public business presence and consistency of the information on the profile.

What Verified is not

It is not a quality score, an audit of results, a guarantee of financial stability, an endorsement, or a partnership with TikTok. A verified agency can still hold a one-star average.

How claiming works

  1. Find the agency on TSA, or add it if it is missing.
  2. Submit a claim using a business email on the agency's own domain, with your job title. Free mailbox providers are not accepted.
  3. Verify that email address.
  4. TSA reviews the claim, checks the domain against the agency's website and looks for conflicting claims.
  5. On approval you get access to the agency workspace. On rejection you are told why and can supply more evidence.

If your email domain does not match the agency's website — for example an agency operating under a different trading domain — you can still apply, and TSA will ask for additional evidence manually.

What claiming does and does not grant

  • Grants: editing profile details, logo and cover, services and industries, locations, social links; inviting colleagues; responding publicly to reviews; reporting reviews to TSA.
  • Requires TSA approval: changing the agency name, legal name or profile URL.
  • Never grants: editing or deleting reviews, changing ratings, hiding reviews, seeing anonymous reviewer identities, or influencing search ordering.

Integrity of the status

Verification is not for sale and cannot be obtained through advertising, sponsorship or a commercial relationship with TSA. Status can be withdrawn if a claim turns out to be unauthorised, if profile information is knowingly false, or if the agency breaches the Community Guidelines — for example by retaliating against a reviewer.

Disputed claims — where two people claim the same agency — are decided on evidence of authority, not on who applied first.

Questions about this policy?

Ask the TSA team through the contact form. We reply within two business days.

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