Honest experience, published safely
TSA exists so brands, creators, employees and contractors can share what really happened — including criticism — without being harassed for it. These are the rules that make that possible, and they apply to us as much as to everyone else.
Our commitments
Reporting never removes a review
A report opens a case for TSA to decide. Reviews stay published while we look, and the number of reports does not change the outcome.
Agencies cannot edit or delete reviews
A claimed agency can respond publicly once and can report a policy breach. That is the whole of its power over review content.
Anonymous means anonymous to the public and to the agency
Identity is visible only to you and to TSA moderators, and badges are never attached to anonymous reviews.
Placement and verification are not for sale
Ranking, featuring and verified status cannot be bought, and a verified agency can still hold a poor rating.
Policies
Every policy shows its version and effective date, and previous versions are retained.
How TSA works
What our signals mean and how we stay independent.
- Trust FrameworkRankings, placement and badges are never sold. Ratings come only from published reviews, and TSA's own relationships with agencies do not change what you see.
- Agency Claim & Verification PolicyListed means TSA researched and published the agency. Claimed means a representative proved they work there. Verified means TSA checked identity evidence. None of the three is a rating, a recommendation, or something you can buy.
Publishing standards
What you can post, and how content is reviewed.
- Review GuidelinesWrite about work you were actually part of, be specific, and leave out private information. Harsh feedback is fine. Made-up, paid-for or personal-attack reviews are not.
- Community GuidelinesArgue about the work, not the person. No harassment, no doxxing, no pressuring reviewers, no vote manipulation.
- Moderation PolicyEvery review is screened against published rules before it goes live. Agencies can report a review, but reporting never takes it down — only TSA decides, and “this review is bad for us” is not a valid reason.
Protection and reply
How reviewers stay protected and how agencies respond.
- Anonymous Review PolicyAnonymous means hidden from the public and from the agency. It does not mean hidden from TSA moderators — that link is what keeps fake reviews out.
- Agency Response & Dispute PolicyYour remedy for a review you disagree with is a public response, shown right underneath it. You can also report a review to TSA, but you can never edit, hide or delete one.
Legal
The formal agreement and privacy commitments.
- Terms of ServiceUse TSA honestly. Write about experiences you actually had, don't post other people's private information, and don't try to game ratings. TSA moderates content against published guidelines — not on request from the agency being reviewed.
- Privacy PolicyTSA collects the account details you give us and the content you choose to publish. Your email address is never shown publicly. If you post anonymously, your name is hidden from the public and from the agency — but TSA staff can still see it internally so moderation works.
Something wrong on TSA?
Report a review that breaches the guidelines, tell us about an inaccurate listing, raise a privacy concern, or flag an agency that has contacted a reviewer. Every message reaches a person.